Shipping policy

Products are delivered by PIKININI SRL through its representatives or by a courier company, directly to the address specified by the customer.

The cost of domestic shipping is 20 RON by courier and 15 lei via the Sameday EasyBox service.

Shipping is free for orders over 250 RON.

For deliveries to Bulgaria, the shipping cost is 30 RON, and shipping is free for orders of 300 RON or more.

For deliveries to the other European Union countries and the other European countries available at checkout, the shipping cost is 125 RON, and shipping is free for orders of 1,250 RON or more.

Dispatch of orders for products in stock is estimated to take place within 1-2 working days of the order being confirmed, by email or by phone, for deliveries to Romania and Bulgaria, and within 1-3 working days for all other countries. In Romania, the order should reach you within 2-5 working days of the order confirmation date; for deliveries outside Romania, the delivery time depends on the destination and the courier. These times are estimates and are not guaranteed, in accordance with the Terms of Service (Section 5 – Shipping and delivery). The times may be changed by circumstances beyond our control, without exceeding 15 working days, calculated from the date the order was received.

The order will be shipped in packaging that ensures safe transport. Liability for any damage caused during transport of the product or parcel sent by us lies with the carrier, in accordance with the local legislation in force.

If a product is not available, the customer will be informed of this within a maximum of 2 working days of receipt of the order.